What should buyers do if they are concerned that packages or goods shipped from China may carry the coronavirus?

Communication suggestions:
● Clearly reply to the buyer that so far, there is no evidence to suggest that the package or goods may carry the coronavirus;
At present, both the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC) in the United States have provided clear responses to this issue, and relevant screenshots and information can be presented to buyers to dispel their doubts. The WHO explicitly replied that "receiving packages from China is safe" and "it is not recommended to restrict international trade.". The US Centers for Disease Control and Prevention (CDC) said in the announcement that "there is no evidence that the spread of coronavirus is related to imported goods, and there is no case of COVID-19 related to imported goods in the US."
Emphasize to the buyer the current protective and treatment measures taken by the Chinese government and various sectors of society, to make the buyer believe that the epidemic will gradually be controlled and improved; We also need to inform the buyer that relevant Chinese government departments and the Alibaba platform are closely monitoring the development of the epidemic and will actively promote cooperation among all parties. If there is any progress, we will inform the buyer in a timely manner.


Related reference materials:
● World Health Organization (WHO): Statement of the Second Meeting of the Emergency Committee of the International Health Regulations (2005) on the 2019 novel coronavirus Epidemic

https://www.who.int/news-room/detail/30-01-2020-statement-on-the-second-meeting-of-the-international-health-regulations- (2005) - mergency committee registering the overbreak of novel coronavirus - (2019 ncov)

● Centers for Disease Control and Prevention (CDC): Frequently Asked Questions and Answers about 2019 nCoV and Animals
https://www.cdc.gov/coronavirus/2019-ncov/faq.html

 

World Health Organization (WHO) Twitter:

Sample responses to common buyer questions

1. Will logistics be affected by the coronavirus 2019 nCoV?

Reference reply (please make adjustments based on actual situation):
The main event causing logistics delays right now is the annual Chinese Lunar New Year holiday Chinese authorities recently announced that the holiday would be extended till February 2 All logistics arrangements should resume gradually after the holiday in most locations However, delays are expected to continue in Wuhan, Hubei Province Authorities are taking strict measures on this public health event, and we are also paying close attention to the situation You will be informed immediately if we receive any updates critic to your order In addition, we will cooperate with relevant authorities to expedite logistics arrangement when possible

2. Should I be concerned of the risk of contracting the novel coronavirus from a package or products shipping from China?

Reference reply (please make adjustments based on actual situation):
The World Health Organization (WHO) confirmed via Twitter on February 1 that "people receiving packages from China are not at risk of contracting 2019-nCoV" and have drawn from their analyses that "coronavirus do not survive long on objects, such as letters or packages." The United States Centers for Disease Control and Prevention (CDC) has also been stated that "there is no evidence to support the transmission of 2019 nCoV associated with imported goods."

There have not been any cases that indicate packages or their contents carry such risks Authorities are taking strict measures on this public health event, and we are also paying close attention to the situation and will cooperate with relevant authorities when possible

3. Should I cancel orders from China due to a safety concern about the coronavirus 2019 nCoV?

Reference reply (please make adjustments based on actual situation):
According to the World Health Organization (WHO), "People receiving packages from China are NOT at risk of contracting 2019nCoV." It is also from their previous analyses that they "know coronavirus do not survive long on objects, such as letters or packages." As there have not been any cases that indicate packages or their contents carry such risks, There is no need to cancel an order due to a 2019 nCoV related concern Mean while, we are working closely with Alibaba. com to ensure smooth deliveries for the orders